At Oncostore, we understand that sometimes plans change. Here’s how our order cancellation policy works:

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1. Cancellation Before Payment

– You may cancel your order at any time before making the payment.
– Simply contact us via email or WhatsApp to request cancellation.
– Our team will manually cancel your order in our system if payment is not yet received.

 

2. No Cancellation After Payment

– Once payment is completed via direct bank transfer, cancellation is no longer possible because we have already committed to fulfilling your order.
– Since we do not use payment gateways, refunds are not available.
– Please ensure you want to proceed before completing payment, as all orders are processed promptly after payment confirmation.

 

3. Reshipping Option

– If there are issues with the delivery, such as lost or damaged shipments, we are committed to reshipping your order at no extra cost.

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Need Help?

If you have questions or want to request cancellation before payment, please contact us:
– Email: info@oncostore-support.md
– WhatsApp: Use the WhatsApp icon link on our homepage

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We appreciate your understanding of our policy and remain dedicated to delivering your products in a timely and responsible manner. Thank you for choosing Oncostore.